What do you do when something goes wrong with your backpack in the field? Get creative, of course. While it’s unlikely you’ll ever have
a problem, it’s good to think about how you’d handle it if you ever did. And there are a few things you can do to stack the deck in your favor.
Why are we talking about things going wrong? Aren’t Gregory packs the best? We humbly say absolutely, but if you build enough of something, there will always be issues from wear and tear, accidents, and the plain-old unexpected. The unexpected is one of the reasons we get out there in the first place, right? Plus, it’s always good to be prepared to deal with things that might go wrong with one of your most critical pieces of gear when you’re in the middle of nowhere.
Enter George. As our warranty and customer service guru, when someone has a problem, he’s our man on the scene. So it’s fair to say he’s an authority on the most common things that happen to packs in the backcountry, and how to address them.
We’re going to do a little ongoing Q&A with the man behind the shades, to get his insight on how to address a problem with a pack in the field, so check in periodically for the wisdom of George. And if you’ve got a question you’d like to see him address, post it in the comments section, and, after he’s had his coffee, we’ll get him on the case.
George, what are the most common problems people have with backpacks out in the field?
Buckles, zippers and holes/tears/seams, in that order. Buckles are made of plastic. People do things like accidentally step on them, and, as a moving part on a more exposed part of the pack, they experience a lot of other wear and tear that can cause them to break over time. 