REPAIRS

If your Gregory pack or accessory needs service or repair due to normal wear and tear, animal attack, accident or some other reason that's not covered under the warranty, we will provide the necessary service for a reasonable charge. We'll be sure to contact you with an estimate of the repair charges and do the work after your approval and payment of our quote.

To send in a repair, please Contact Us at Gregory Consumer Relations or call 877-477-4292, Mon-Fri 9am-6pm EST with the following details:

 Name
Contact Phone Number(s)
Return Address
Type/Model of Backpack
Torso Size: XS, S, M, L, XL
Color of Backpack
Place and date of purchase
Description of Repair Needed
Please Include Pictures of the Overall Bag and Areas Needing Repair

You will receive a reply with shipping instructions.

 

REPLACEMENT PARTS

In order to request a replacement part for your Gregory backpack, please provide the following information when you Contact Us, or call 1-877-477-4292 Mon-Fri 9am-6pm EST

Name
Contact Phone Number(s)
E-mail Address
Return Address
Type/Model of Backpack
Type of Part Needed, e.g. 20mm buckle
Color of Part
Any Descriptive Text Found on the Part
Year Backpack was Purchased
Please Include Pictures of the Overall Bag and Parts Needed

Please be aware that all requests will be filled, subject to availability. If you are able to attach a photo of the needed replacement, it may help expedite your service. It is important to be as descriptive as possible as “black buckle” will typically not be enough to determine which black buckle you are in need of.

 

SERVICE & REPAIRS TOP 10 FAQs

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1. HOW DO I MAINTAIN MY PACK?

Your Gregory pack is designed to provide you with many years of enjoyable use. It is important that you take the following steps: • Using a mild soap (never use detergents or solvents) and a damp sponge, wipe out the inside and outside of the pack bag. Be sure to completely air dry the pack with all zippers open prior to storing
• Stubborn stains may require scrubbing with a soft bristle nylon brush. However, please note that excessive cleaning may damage the protective coatings provided by the manufacturer and is NOT recommended. Do not put your backpack in a washing machine at any time.
• Never put your pack in the dryer as the heat may damage the manufacturer’s protective coatings. You should also keep it out of direct sunlight and away from direct heat sources (the oven, a radiator, etc) when storing your pack.
• The use of solvents and dryers may damage your pack.
• Always store your pack in a cool, dry place
• For excessively dirty or moldy packs – recommend McNett Mirazyme (can be found at REI and other retailers).
• For dirty zippers recommend McNett Zip Care (can be found at REI and other retailers).

2. HOW DO I GET MY PACK REPAIRED?

If your Gregory pack or accessory needs service or repair due to normal wear and tear, animal attack, accident or some other reason that's not covered under the warranty, we will provide the necessary service for a reasonable charge. We'll be sure to contact you with an estimate of the repair charges and do the work after your approval and payment of our quote.
To send in a repair, please Contact Us at Gregory Consumer Relations or call 877-477-4292, Mon-Fri 9am-6pm EST with the following details:

Name
Contact Phone Number(s)
Return Address
Type/Model of Backpack
Torso Size: XS, S, M, L, XL
Color of Backpack
Place and date of purchase
Description of Repair Needed
Please Include Pictures of the Overall Bag and Areas Needing Repair

You will receive a reply with shipping instructions.

3. HOW DO I REGISTER MY PACK?

Please click on the product registration link on our Home Page to create your account and register your item.

4. HOW DO I SIZE MYSELF?

This answer is involved and takes knowledge of our “Fit Philosophy” : Please visit our FIT link to get more information.

5. HOW DO I GET A REPLACEMENT PART?

In order to request a replacement part for your Gregory backpack, please provide the following information when you Contact Us, or call 1-877-477-4292 Mon-Fri 9am-6pm EST

Name
Contact Phone Number(s)
E-mail Address
Return Address
Type/Model of Backpack
Type of Part Needed, e.g. 20mm buckle
Color of Part
Any Descriptive Text Found on the Part
Year Backpack was Purchased
Please Include Pictures of the Overall Bag and Parts Needed
Please be aware that all requests will be filled, subject to availability. If you are able to attach a photo of the needed replacement, it may help expedite your service. It is important to be as descriptive as possible as “black buckle” will typically not be enough to determine which black buckle you are in need of.

6. HOW MUCH WEIGHT CAN I CARRY?

Max Weight Pack
80 Denali 100
70 Denali 75
60 Baltoro 85| Deva 80
55 Baltoro 75| Deva 70| Stout 75| Amber 70
50 Baltoro 65| Deva 60
45 Stout 65| Amber 60| Contour/Cairns Packs
40 Z 65| Z 55| J 63| J53| Alpinisto 50
35 Stout 45| Amber 44| Z 40-25| J 38-33| Wander 70 and 50| Alpinisto 35| Targhee 45 and 32
30 Stout 35| Amber 34| Miwok 44| Maya 42| Targhee 26
25 Miwok 34-24| Maya 32-22| Targhee 18
20 Miwok 18-6|Maya 16-5| Verte 25 and 15

7. CAN I FLY WITH MY PACK?

Baggage must fit easily in the Carry-on Baggage Check (approximately 22" x 14" x 9" or 56 x 35 x 23 cm), which is located near the check-in counters. Typically packs over 40 liters are too big to carry-on although this heavily depends on how you pack the bag. If you are checking a large backpack (Such as a Baltoro/Deva) put the backpack in a duffel or use a plastic bag the airline can provide to be sure the buckles/straps do not get caught.

8. MY TOP LID/BRAIN OF MY PACK HAS GONE MISSING...HOW DO I GET ANOTHER ONE?

In order to request a replacement part for your Gregory backpack, please provide the following information when you Contact Us, or call 1-877-477-4292 Mon-Fri 9am-6pm EST

Name
Contact Phone Number(s)
E-mail Address
Return Address
Type/Model of Backpack
Type of Part Needed, e.g. 20mm buckle
Color of Part
Any Descriptive Text Found on the Part
Year Backpack was Purchased
Please Include Pictures of the Overall Bag and Parts Needed

Please be aware that all requests will be filled, subject to availability. If you are able to attach a photo of the needed replacement, it may help expedite your service. It is important to be as descriptive as possible as “black buckle” will typically not be enough to determine which black buckle you are in need of.

9. I NEED ANOTHER SIZE SHOULDER HARNESS/HIPBELT PADS, HOW DO I GET THEM?

These swappable components are available – please provide your request details on our Contact Us page, or call 1-877-477-4292 Mon-Fri 9am-6pm EST.

10. HOW DO I LOAD MY PACK?

The Bottom of the Pack
Virtually all backpacks have large openings at the top and are known as (ta-da!) top-loading packs. A seldom-seen alternative is a panel-loading pack which uses a zippered sidewall flap. Most backpackers shove their sleeping bag into the bottom of the pack. On some packs, there is a zippered opening at the bottom of the pack, known as the sleeping bag compartment, for this purpose. The bottom of the pack is also a good place for other items you won't need until you make camp at night: long underwear being used as sleepwear, for example; a pillowcase; maybe a sleeping pad, if it's the kind that rolls up into a tiny shape. Any other needed-only-at-night items can go down low except a headlamp or flashlight. Always have your light source in a readily accessible space.
The Pack's Core
Your heaviest items should be placed 1) on top of your sleeping bag and 2) close to your spine. Usually these items will be:
•Your food stash, either in a couple of stuff sacks or in a bear canister.
•Your water supply, either in a hydration reservoir or bottles.
•Your cook kit and stove might also go here, though both could be wedged into the periphery of the load if small and light enough.
Heavier items should be centered in your pack—not too high, not too low. The goal is to create a predictable, comfortable center of gravity. Heavy items too low cause a pack to feel saggy. Too high and the load might feel tippy.
The Periphery
Wrap softer, lower-weight items around the weightier items to prevent heavier pieces from shifting. What items are these? Your tent body, rainfly, an insulation layer, a rain jacket. These items can help stabilize the core and fill empty spaces. Stash frequently used items within easy reach. This includes your map, compass, GPS, sunscreen, sunglasses, headlamp, bug spray, first-aid kit, snacks, rain gear, packcover, toilet paper and sanitation trowel. Place them in the pack's top pocket or other external pocket, if one exists. Some packs even offer tiny pockets on the hipbelt. If carrying liquid fuel, make sure your fuel bottle cap is on tightly. Pack the bottle upright and place it below your food in case of a spill.
Other Tips
Fill up empty spaces. For example, put utensils, a cup or a small item of clothing inside your cooking pots. Fill up your bear canister. Split the weight of large communal items (e.g., tent) with others in your group. You carry the main body, for example, and your friend can carry the poles and rainfly. Tighten all compression straps to limit load-shifting. Ideally, a well-loaded pack will:
•Feel balanced when resting on your hips.
•Feel cohesive, a whole unit, with nothing shifting or swaying inside.
•Feel stable and predictable as you walk, at one with your upper body.